| Customer | Please explain in detail the frustrations you experienced with other bug tracking solutions prior to adopting BUGtrack. | Please explain in detail why you chose BUGtrack as your bug tracking, issue tracking, and project management solution. What was the number one reason? | Please tell us three reasons you are happy with BUGtrack and/or our support - what is the most important reason? | How do you, your business or your customers benefit from BUGtrack's service? |
Steve Wise
Director
InvestmentSciences | We were using a spreadsheet between 20 developers and 5 testers. Enough said! | Central place on the Web. | The software is easy to use, reliable, and everyone seems friendly. | If it hadn't existed we would have had to invent it. |
Barbara Bernardin
Sr. Project Manager
Helm Solutions Group, Inc. | We are a fairly new company (been in business for 2.5 years) and BUGtrack is the only bug tracking solution we have used other than some very manual processes. The manual processes involved people actually being able to talk to each other, which is not always realistic given schedules and priorities. | The number one reason for choosing BUGtrack was that it provided an electronic, web-based method to catalog and maintain issues that were encountered during development, testing, and production. The ability to assign issues to different people is a real help. When an issue is entered, it is sent to me, as the project manager. I assign it to the appropriate developer. Once the developer has fixed the problem, it is assigned to the tester. | 1. Your support is very timely. I've asked a number of questions via the support page and have always gotten a response the same day. NUMBER ONE REASON.
2. The flexibility that BUGtrack provides in terms of setting up projects, categories, etc. so that I can customize it to my specific needs.
3. It gives me the ability to keep track of what issues are addressed when which makes generating release notes easier. | I am able to track the issues that our customers encounter as well as the issues that are encountered in house during testing/development/design. We deliver a better product by making conscious decisions of what issues will be fixed when and focusing on the ones that are most critical to our business and/or our customers. |
Søren Jensen
System Admin
TD Mobile | Before BUGtrack we had a self-made system, which only had capabilities of receiving a text (error report) and sending it by mail to a pre-defined mail-address. This interface had a big need of reporting to the person who had written the error report, and also the availability to make errors searchable to everybody in the project. | A co-worker of mine had worked with BUGtrack before, and that's the main reason that it has been implemented in our project. Secondary we chose BUGtrack because it's a web-based tool, which does not require us to have a local server within our local network. That also opened the opportunity for our external partners to report bugs, without having access to our networks. | 1. The BUGtrack is a smart way to store old error-reports about our systems.
2. BUGtrack is available to anyone with an internet connection and a license to the system.
3. The system is so easy to work with that anybody can be introduced to the system within 30 minutes. | The BUGtrack helps us keep track or error-reports, and known error in the system. It also serves that no errors get lost or forgotten. |
