This feature is available only in BUGtrack Professional Edition.
Use
By turning on Email interface you may use BUGtrack as email tracking processor. BUGtrack may be integrated with one or more POP3 e-mail accounts. BUGtrack imports email messages from the specified mailboxes and converts them into trackable records. This allows creating and updating BUGtrack records through email messages, even without logging into BUGtrack. Email interface may be used for tracking email discussion between team members or for tracking email requests from unanimous users, such as unregistered customers. It allows using BUGtrack for tracking customer support requests.
The system identifies records by the unique ID in the message subject line after the pound sign ‘#’.
If a record was identified, the system updates the corresponding record as if it was edited. In all other cases a new record will be created.
E-mail interface preserves all the rich text and HTML formatting and also loads email attachments.
Path
Admin tab – Import area – Configure e-mail interface link
Procedure
To create a new connection to an e-mail server, click the Add Entry link below the connections list. Then follow the wizard (see below).
To change the settings of an existing e-mail connection, click the Edit icon next to the connection title in the list. Then follow the wizard (see below).
To delete a connection, click the corresponding Delete icon in the list. On the displayed page, confirm deletion by pressing the Submit button.
E-mail Interface Wizard
Step one. Specify the Project to be assigned to all records created through this email interface connection.
Step two. Specify additional parameters for all records created through this email interface connection.
Step three. Enter the Name of the connection, the e-mail Server (e.g. ‘pop3.mailserver.com’), Port, Login and Password for the account on the server. Mark the Leave a copy of messages on server field if you would like to be able to collect the mail from this account using a standard e-mail client program, such as MS Outlook. It is recommended that you leave the field unchecked to keep your mailbox clean.
Press the Submit button to test and save the connection or the Reset button to cancel your changes.
E-mail client settings
To ensure that BUGtrack and your e-mail client do not compete, in your e-mail client settings for this account, specify that copies of messages should be left on the server for at least one day.
Next: Custom Entry Forms